SHOP POLICIES
Returns
You will have 30 days to exchange or return your purchase.
To be eligible for a return, your item must be unused, in the same condition, and in the original packaging.
Non-returnable items:
Gift cards
Brushes & Hot Tools
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to confirm we have received the item(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or in store account within 7 business days.
Sale Items
All sale items will be a final sale.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at orders@poho.ca and return your item to:
Ponytails + Horseshoes, 8408 109st NW, Edmonton, AB, T6G 1E2
Returns
To return your product, mail your package to:
Ponytails + Horseshoes, 8408 109st NW, Edmonton, AB, T6G 1E2
You will be responsible for paying for your own shipping costs for the return. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please direct any questions to orders@poho.ca
Shipping
Orders will ship within 3 business days.
All orders are shipped with ChitChats and will include a tracking number. Free shipping is included on purchases of $75 dollars or more for local shipping (Edmonton and surrounding area). Outside Edmonton and interprovincially, shipping is free with purchases of $150.
We ship exclusively to Canadian addresses only.
Curbside Pick Up
Curb side pick-up is always free! At checkout, select Pick Up as your shipping option.